Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order in a safe and reliable manner.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a confirmation email.
2. Shipping Methods
We currently offer the following shipping options within the United Kingdom:
-
Standard Delivery (Free): 8–15 business days
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Express Delivery (£4.99): 5–8 business days
Please note that delivery times are estimates and may vary depending on demand and external factors.
3. Order Tracking
A tracking number will be provided once your order has been shipped, allowing you to monitor your delivery.
4. Delays
While we aim to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control, such as courier delays or busy periods.
5. Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
6. Lost or Damaged Items
If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days at:
📧 [your email address]
We will do our best to resolve the issue as quickly as possible.
7. Contact Us
If you have any questions regarding your order, feel free to reach out:
📧 [your email address]
Thank you for trusting us with your baby’s essentials 💛